Our Commitment

At Fair Care Resolutions, we believe protecting your information is just as important as managing your billing.

We are committed to:

  • Keeping your data secure

  • Communicating clearly and promptly

  • Providing reliable, U.S.-based support you can trust

1. Information We Collect

We collect only the information necessary to provide our services effectively and securely.

This may include:

  • Provider and practice information (name, address, contact details)

  • Patient billing and insurance information required for claims processing

  • Explanation of Benefits (EOBs), claims data, and supporting documentation

  • Communication records (emails, intake forms, consultation notes)

  • Limited technical data submitted through website forms

We do not collect unnecessary or excessive information.

2. How We Use Information

We use collected information strictly to support our services, including:

  • Medical billing and claims processing

  • Claims follow-up, denial resolution, and appeals

  • Communication with providers, patients, and insurance companies

  • Account management and service delivery

  • Improving service efficiency and client experience

We do not sell, rent, or use your information for marketing purposes.

3. HIPAA Compliance & Data Protection

Compliance with the Health Insurance Portability and Accountability Act (HIPAA) is central to our operations.

We maintain strict safeguards to protect Protected Health Information (PHI), including:

  • Use of HIPAA-compliant systems for billing and documentation

  • Encryption of sensitive information during transmission and storage

  • Restricted access to PHI on a need-to-know basis

  • Secure handling of all documents and records

  • Ongoing monitoring of security practices

We maintain Business Associate Agreements (BAAs) with all applicable service providers to ensure full regulatory compliance.

4. Secure Platforms & Technology

To deliver secure and efficient services, we utilize carefully selected, HIPAA-compliant platforms.

All platforms are evaluated to meet healthcare-level privacy and security standards.

5. U.S.-Based Operations

**Fair Care Resolutions is a 100% U.S.-based company, and all services are handled domestically.

This provides:

  • Stronger protection under U.S. privacy laws

  • No offshore data handling risks

  • Faster communication and response times

  • Greater accountability and transparency

6. Data Sharing

We only share information when necessary to perform our services, including:

  • Insurance companies for claims processing

  • Clearinghouses for electronic claim submission

  • Authorized representatives of the provider

All third parties are required to maintain strict confidentiality and security standards.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

  • Encrypted communication methods

  • Secure document storage and transfer

  • Access controls to limit internal data exposure

  • Use of trusted, compliant service platforms

8. Data Retention

We retain information only as long as necessary to:

  • Provide our services

  • Comply with legal and regulatory requirements

  • Maintain accurate business and billing records

When no longer required, data is securely disposed of.

9. Your Rights

Depending on your role (provider or patient), you may have the right to:

  • Request access to your information

  • Request corrections to inaccurate data

  • Ask questions about how your information is used

Requests can be made using the contact information below.

10. Updates to This Policy

We may update this Privacy Policy as needed to reflect changes in our services or applicable regulations. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Fair Care Resolutions, LLC

📍 United States, Cantonment, Florida. 32533